How much does shipping cost?
We are pleased to offer free shipping for all orders at $49.99. There is a flat rate of $15 for all other orders.
When would I expect my order to arrive?
If you order before 3 pm eastern time, we can usually dispatch the next business day. In rare cases, it may take 1-2 business days to process and dispatch your order. We ship Monday through Friday, excluding weekends and holidays. All orders to the USA are shipped via USPS, UPS or with a local courier with expected delivery between 1-2 business days.
Do I have to pay return shipping?
We cover return shipping on all items!
When do I get my refund?
Once you have returned your parcel with a free shipping label that we have provided you, your order will be returned to our supply partner and you will be refunded upon receipt of that item. Please allow 1-2 business days from delivery to see your refund.
How are refunds processed?
Refunds must be processed to the original payment method used. Unfortunately we cannot provide any exceptions.
We received our order in multiple deliveries spread out over a few days. Is this typical?
We offer next business day dispatch on orders. In many cases that means that it will arrive 1-3 business days after order placement. If the closest warehouse to you has the item in stock you should see it the next day. If it is coming in from the 2nd or 3rd closest warehouses it will add another 1-2 days. Sometimes an order will come in more than one delivery if it is coming from multiple warehouses but that should be the exception not the normal.
Where do you ship from?
We keep inventory in 34 warehouses across the lower 48 USA states ready for next business day dispatch. The closest warehouse to you will deliver your orders by USPS, UPS &/or local courier.