What is Auto-Ship?
Auto-Ship is a feature that you can use to receive the same order on a regular schedule, while also saving 5%! For example, you could order paper towel and set Auto-Ship to “Delivery Every 30 Days” to ensure you never run out!
How do I set up Auto-Ship?
Simply click the Auto-Ship option when adding the item to your cart. Be sure to select the delivery schedule that is appropriate for your order before adding to cart.
How do I cancel Auto-Ship?
Customers can cancel an existing auto-ship order (that has been shipped at least once) from their account page under Manage Subscriptions. If you want to cancel a new auto-ship order, you must contact firstname.lastname@example.org and request cancellation.
Note: if your order has already begun the shipping process, it may not be cancelled and a free return will have to be processed for any unwanted product.
Which items can I Auto-Ship?
Most items will have an Auto-Ship feature available. Some exceptions include Desks, Filing Cabinets, and other items that likely do not need to be renewed. If for any reason you would like a product to include Auto-Ship, let us know and we’ll work with our supply partners to make it happen!
When do I get my order?
When adding the product to your cart, you can specify the delivery schedule that you want for your Auto-Ship order so that your item ships every 7 days, 14 days, 30 days, 60 days, 90 days, or 120 days.