FAQ

How to get the Best Price

Get a free no obligation assessment and we will do a customized quotation for you showing your financial and eco savings. Get started

Our process is a customized quotation process versus a browse and buy.

If you have already done the Raw Switch Free Assessment and want to add more items to your preferences list please upload more invoices for us to quote on. Or you can email us the links to the products that you would like us to add to your discounted preferences list.

Can't Find what you are looking for ?

We have more than 750,000 items available for sale yet only 5% are visible on the front end of the site. Please send us what you are looking for and we will do a custom quote for you on the desire item(s). Get started

Having issues with ink and toner?

Having trouble installing or troubleshooting ink and toner cartridges? Download our guide here.

No Hassle

Processing your free return, assisting you with checking out, answering product related questions, or helping you find the right product is our pleasure!

Eco-Integrity

How do I know your products are eco-forward?

Great question! We have chosen only the best eco-forward supplies that adhere to our minimum standard of 50% recycled content. If you are looking for something that adheres to a higher standard, simply look for products with a high RAW SCORE.

Where do your products come from?

We hand selected our supply partners based on their quality of product and reputation. We selected the highest quality products that adhered to our minimum RAW SCORE of 3.5 stars out of 5 and we offer them to you for less! Learn more about OUR PARTNERS.

What certifications do you have?

We are a Green America Gold certified, B Corp certified, and 1% for the planet certified company with more in the works.

Raw Score

What is the Raw Score?

The Raw Score is our proprietary assessment tool that looks at the degree to which products, manufacturers, and consumers are eco forward.

Who made the Raw Score?

We created the RAW SCORE from our own standards and what we thought was important in choosing an eco-forward product. By no means do we claim that this is the 100% perfect way to assess the ecological impact of a product, but we think it’s pretty good! If you think that one of our products should not be included on our website, or you think that there is an error in how we calculate RAW SCORE, we would love to hear from you!

How do you calculate Raw Score?

The RAW SCORE takes into account the degree to which products, manufactures, and customers are eco-forward. Eco Forward means that you are balancing social, environmental, and economic factors.

Why do you include Raw Score?

We created the RAW SCORE to help you pick products that adhere to your standard of eco-forward. All of our products adhere to the MINIMUM STANDARDS that we have created for ourselves, which is much higher than many of the highest standards of other companies.

Bundles

What is a bundle?

A bundle is a group of different products that you can purchase together to receive a discount!

How do I order a bundle?

Simply go to our BUNDLES page and browse our options, select the right one for you, and save!

How does a bundle get shipped?

Once your bundle order has been placed, your items will ship individually. Our regular timelines and procedures for SHIPPING apply to bundles.

Auto-Ship

What is Auto-Ship?

Auto-Ship is a feature that you can use to receive the same order on a regular schedule, while also saving 5%! For example, you could order paper towel and set Auto-Ship to “Delivery Every 30 Days” to ensure you never run out!

How do I set up Auto-Ship?

Simply click the Auto-Ship option when adding the item to your cart. Be sure to select the delivery schedule that is appropriate for your order before adding to cart.

How do I cancel Auto-Ship?

Customers can cancel an existing auto-ship order (that has been shipped at least once) from their account page under Manage Subscriptions. If you want to cancel a new auto-ship order, you must contact support@therawoffice.com and request cancellation.

Note: if your order has already begun the shipping process, it may not be cancelled and a free return will have to be processed for any unwanted product.

Which items can I Auto-Ship?

Most items will have an Auto-Ship feature available. Some exceptions include Desks, Filing Cabinets, and other items that likely do not need to be renewed. If for any reason you would like a product to include Auto-Ship, let us know and we’ll work with our supply partners to make it happen!

When do I get my order?

When adding the product to your cart, you can specify the delivery schedule that you want for your Auto-Ship order so that your item ships every 7 days, 14 days, 30 days, 60 days, 90 days, or 120 days.

Returns

How do I return my order?

1. You can easily request a return with our automated form here.

2. You can email or call our support team to have them initiate a return request for you! Please make sure to have your order number and name ready. Contact us.

3. We will then ship you a pre-paid return shipping label for you to return your item with. Once your returned item has reached our supply partner, you will receive your refund or credit.

Do I have to pay return shipping?

No, return shipping is covered on all returns!

Returns Unopened - 1 year unused unopened items - Send it back to us & get a Raw Office credit or full refund and we will send you a free postage pre-paid mailing label to get the unwanted product back to us.

Returns Opened - 1 year opened items - Send it back to us & get a Raw Office credit and we will send you a free postage pre-paid mailing label to get the unwanted product back to us.

Warranty- 1 year – We will send you a free replacement immediately and we will send you a free postage pre-paid mailing label to get the unwanted product back to us.

Free Shipping

How much does shipping cost?

We are pleased to offer free shipping for all orders at $49.99. There is a flat rate of $15 for all other orders.

When would I expect my order to arrive?

If you order before 3 pm eastern time, we can usually dispatch the next business day. In rare cases, it may take 1-2 business days to process and dispatch your order. We ship Monday through Friday, excluding weekends and holidays. All orders to the USA are shipped via USPS, UPS or with a local courier with expected delivery between 1-2 business days.

Do I have to pay return shipping?

We cover return shipping on all items!

When do I get my refund?

Once you have returned your parcel with a free shipping label that we have provided you, your order will be returned to our supply partner and you will be refunded upon receipt of that item. Please allow 1-2 business days from delivery to see your refund.

How are refunds processed?

Refunds must be processed to the original payment method used. Unfortunately we cannot provide any exceptions.

We received our order in multiple deliveries spread out over a few days. Is this typical?

We offer next business day dispatch on orders. In many cases that means that it will arrive 1-3 business days after order placement. If the closest warehouse to you has the item in stock you should see it the next day. If it is coming in from the 2nd or 3rd closest warehouses it will add another 1-2 days. Sometimes an order will come in more than one delivery if it is coming from multiple warehouses but that should be the exception not the normal.

Where do you ship from?

We keep inventory in 34 warehouses across the lower 48 USA states ready for next business day dispatch. The closest warehouse to you will deliver your orders by USPS, UPS &/or local courier.

warehouses

Payment

What payment methods do you accept?

We accept Mastercard, Amex, Discover, Visa, Paypal, Bitcoin, Amazon, ACH Electronic Funds Transfers and Shopify Payments.

When will my payment be captured?

When your order is placed, a pre-authorization may be placed but your funds are not actually drawn until your order ships!

How do I receive a refund?

Once you have returned a product with a free shipping label that we have provided you, your item will be refunded once it arrives with our supply partner.

Can you invoice me ?

Yes, you will get an auto generated email upon the placing of every order. Upon request, we can also send you invoices and statements each month.

Do you offer payment terms?

Yes, we can offer net 30 day payment terms on approved credit and we will reduce your discount level by 10% for this financing option.

Manufacturing

Where are your products manufactured?

We proudly offer thousands of items that are made in North America. Please see each product page that shows country of origin.

Who are your suppliers?

We work several with great companies to ensure that you get the best available sustainable products. Please see each product page for listing of each supplier. Please visit our Guarantee section to learn more about how we stand behind our products.

Recycling

Are all of your products recyclable?

Yes, all of our products are 100% recyclable and eco-friendly.

How do I return empty cartridges?

To return your empty cartridges:

For customers returning ink/toner cartridges in the USA:

1. Visit Free Recycling. Free Recycling offers free pick up of your toner/ink cartridges when you have 8 or more.

2. Ink 2 Cash provides details on how to return your used ink and toner cartridges and get some money in the process

3. Send your empty toner cartridges to: 425 N. Berry St., Brea, California, USA 92821

For customers returning ink/toner cartridges in Canada

1. Think Recycle is a cost-free environmental fundraising program that will help the David Suzuki Foundation raise funds by collecting your print cartridges for responsible disposal through refurbishment, recycle and reuse. All items are safely and responsibly processed in Canada.

2. Ink Canada will buy back your used empty Ink and Toner cartridges.

3. Ink 2 Cash provides details on how to return your used ink and toner cartridges and get some money in the process.

4. Simply send your empty cartridges to: 6109-530 Adelaide St West. Toronto, Ontario, M5V1T5 and we will take care of the rest!