Get a free no obligation assessment and we will do a customized quotation for you showing your financial and eco savings. Get started.

Our process is a customized quotation process versus a browse and buy.

For a quick video on how our Free Raw Switch quotation can help you save money and be more eco friendly, click here.

We have more than 750,000 items available for sale yet only 5% are visible on the front end of the site. Please send us what you are looking for and we will do a custom quote for you on the desire item(s). Get started

How much does shipping cost?

We are pleased to offer free shipping for all orders at $49.99. There is a flat rate of $15 for all other orders.

When would I expect my order to arrive?

If you order before 3 pm eastern time, we can usually dispatch the next business day. In rare cases, it may take 1-2 business days to process and dispatch your order. We ship Monday through Friday, excluding weekends and holidays. All orders to the USA are shipped via USPS, UPS or with a local courier with expected delivery between 1-2 business days.

Do I have to pay return shipping?

We cover return shipping on all items!

When do I get my refund?

Once you have returned your parcel with a free shipping label that we have provided you, your order will be returned to our supply partner and you will be refunded upon receipt of that item. Please allow 1-2 business days from delivery to see your refund.

How are refunds processed?

Refunds must be processed to the original payment method used. Unfortunately we cannot provide any exceptions.

We received our order in multiple deliveries spread out over a few days. Is this typical?

We offer next business day dispatch on orders. In many cases that means that it will arrive 1-3 business days after order placement. If the closest warehouse to you has the item in stock you should see it the next day. If it is coming in from the 2nd or 3rd closest warehouses it will add another 1-2 days. Sometimes an order will come in more than one delivery if it is coming from multiple warehouses but that should be the exception not the normal.

Where do you ship from?

We keep inventory in 34 warehouses across the lower 48 USA states ready for next business day dispatch. The closest warehouse to you will deliver your orders by USPS, UPS &/or local courier.

warehouses

Processing your free return, assisting you with checking out, answering product related questions, or helping you find the right product is our pleasure! Click here to contact us.

How do I return my order?

1. You can easily request a return with our automated form here.

2. You can email or call our support team to have them initiate a return request for you! Please make sure to have your order number and name ready. Contact us.

3. We will then ship you a pre-paid return shipping label for you to return your item with. Once your returned item has reached our supply partner, you will receive your refund or credit.

Do I have to pay return shipping?

No, return shipping is covered on all returns!

Returns Unopened - 1 year unused unopened items - Send it back to us & get a Raw Office credit or full refund and we will send you a free postage pre-paid mailing label to get the unwanted product back to us.

Returns Opened - 1 year opened items - Send it back to us & get a Raw Office credit and we will send you a free postage pre-paid mailing label to get the unwanted product back to us.

Warranty - 1 year - We will send you a free replacement immediately and we will send you a free postage pre-paid mailing label to get the unwanted product back to us.

How do I know your products are eco-forward?

Great question! We have rated every item that we sell with our proprietary RAW Score so that you will know which how eco friendly each item is and which items adhere to our highest standards.

Where do your products come from?

We hand selected our supply partners based on their quality of product and reputation. We selected the highest quality products that adhered to our standards. See About Us and see our Policies and Conditions.

What certifications do you have?

We are a Green America Gold certified, B Corp certified, and 1% for the planet certified company with more in the works.

What is the Raw Score?

The Raw Score is our proprietary assessment tool that looks at the degree to which products, manufacturers, and consumers are eco forward.

Who made the Raw Score?

We created the RAW SCORE from our own standards and what we thought was important in choosing an eco-forward product. By no means do we claim that this is the 100% perfect way to assess the ecological impact of a product, but we think it's pretty good! If you think that one of our products should not be included on our website, or you think that there is an error in how we calculate RAW SCORE, we would love to hear from you!

How do you calculate Raw Score?

The RAW SCORE takes into account the degree to which products, manufactures, and customers are eco-forward. Eco Forward means that you are balancing social, environmental, and economic factors. Click here to see our Raw Score methodology.

Why do you include Raw Score?

We created the RAW SCORE to help you pick products that adhere to your standard of eco-forward. All of our products adhere to the MINIMUM STANDARDS that we have created for ourselves, which is much higher than many of the highest standards of other companies.

What is Auto-Ship?

Auto-Ship is a feature that you can use to receive the same order on a regular schedule, while also saving 5%! For example, you could order paper towel and set Auto-Ship to Delivery Every 30 Days to ensure you never run out!

How do I set up Auto-Ship?

Simply click the Auto-Ship option when adding the item to your cart. Be sure to select the delivery schedule that is appropriate for your order before adding to cart.

How do I cancel Auto-Ship?

Customers can cancel an existing auto-ship order (that has been shipped at least once) from their account page under Manage Subscriptions. If you want to cancel a new auto-ship order, you must contact support@therawoffice.com and request cancellation.

Note: if your order has already begun the shipping process, it may not be cancelled and a free return will have to be processed for any unwanted product.

Which items can I Auto-Ship?

Most items will have an Auto-Ship feature available. Some exceptions include Desks, Filing Cabinets, and other items that likely do not need to be renewed. If for any reason you would like a product to include Auto-Ship, let us know and we'll work with our supply partners to make it happen!

When do I get my order?

When adding the product to your cart, you can specify the delivery schedule that you want for your Auto-Ship order so that your item ships every 7 days, 14 days, 30 days, 60 days, 90 days, or 120 days.

What payment methods do you accept?

We accept Mastercard, Amex, Discover, Visa, Paypal, Bitcoin, Amazon, ACH Electronic Funds Transfers and Shopify Payments.

When will my payment be captured?

When your order is placed, a pre-authorization may be placed but your funds are not actually drawn until your order ships!

How do I receive a refund?

Once you have returned a product with a free shipping label that we have provided you, your item will be refunded once it arrives with our supply partner.

Can you invoice me ?

Yes, you will get an auto generated email upon the placing of every order. Upon request, we can also send you invoices and statements each month.

Do you offer payment terms?

Yes, we can offer net 30 day payment terms on approved credit and we will reduce your discount level by 10% for this financing option. Click here for our credit application.

Where are your products manufactured?

We proudly offer thousands of items that are made in North America. Please see each product page that shows country of origin.

Who are your suppliers?

We work several with great companies to ensure that you get the best available sustainable products. Please see each product page for listing of each supplier. Please visit our Guarantee section to learn more about how we stand behind our products.

Having trouble installing or troubleshooting ink and toner cartridges? Download our guide here.

How do I return empty cartridges?

To return your empty cartridges Print a free prepaid mailing label for inkjet and laser toner cartridges. Then mail the cartridge and "The Recycling Site" will reuse and recycle your used cartridge.

Where can I recycle my old office supplies and cleaning supplies?

All office supplies (such as writing instruments, binders and labels), can be recycled through purchasing a TerraCycle Office Supplies Zero Waste Box. All cleaning supplies and accessories can be recycled through purchasing a TerraCycle Cleaning Supplies and Accessories Zero Waste Box.