Returns

I have a defective product, how do I get refund?

At The RAW Office, we offer a 100% no questions asked guarantee on all of our products.

All of our products are 99% defect free and have been inspected and thoroughly tested to ensure they are of the highest quality.

1 year warranty for defects.

Email support@therawoffice.com with your problem and we will get back to you as soon as possible with instructions on how to return your defective product.

I am not happy with the quality of my product, what is your return policy?

We offer a 90 day money back guarantee on unused products. If you are unhappy with the quality of your product email support@therawoffice.com for more details.

Please visit our “returns” section for more details on our return policy (insert link for shipping/returns page)

Do you offer a warranty on any of your products?

All of our products come with a 1 year warranty .

How long do your products take to ship?

Our products ship usually within 24-28 hours

How much does shipping cost?

TRO offers free shipping on orders over $ 50. Please check your shopping cart for other estimated shipping costs.

Do you provide a tracking number for shipments?

Yes

I never received my products, what do I do?

Track it using the tracking number provided in your order or call or email us and we will track it for you or send you a replacement.

Can I pick up my products from your warehouse myself?

No

Who should I contact for help with troubleshooting on a product?

If you need help with any of our products please visit our contact page or contact __________@therawoffice.com for more details.