I have a defective product, how do I get refund?

At The RAW Office, we offer a 100% no questions asked guarantee on all of our products.

All of our products are 99% defect free and have been inspected and thoroughly tested to ensure they are of the highest quality.

1 year warranty for defects.

Email with your problem and we will get back to you as soon as possible with instructions on how to return your defective product.

I am not happy with the quality of my product, what is your return policy?

We offer a 90 day money back guarantee on unused products. If you are unhappy with the quality of your product email for more details.

Please visit our “returns” section for more details on our return policy (insert link for shipping/returns page)

Do you offer a warranty on any of your products?

All of our products come with a 1 year warranty .

How long do your products take to ship?

Our products ship usually within 24-28 hours

How much does shipping cost?

TRO offers free shipping on orders over $ 50. Please check your shopping cart for other estimated shipping costs.

Do you provide a tracking number for shipments?


I never received my products, what do I do?

Track it using the tracking number provided in your order or call or email us and we will track it for you or send you a replacement.

Can I pick up my products from your warehouse myself?


Who should I contact for help with troubleshooting on a product?

If you need help with any of our products please visit our contact page or contact for more details.