I have a defective product, how do I get refund?
At The RAW Office, we offer a 100% no questions asked guarantee on all of our products.
All of our products are 99% defect free and have been inspected and thoroughly tested to ensure they are of the highest quality.
1 year warranty for defects.
Email firstname.lastname@example.org with your problem and we will get back to you as soon as possible with instructions on how to return your defective product.
I am not happy with the quality of my product, what is your return policy?
We offer a 90 day money back guarantee on unused products. If you are unhappy with the quality of your product email email@example.com for more details.
Please visit our “returns” section for more details on our return policy (insert link for shipping/returns page)
Do you offer a warranty on any of your products?
All of our products come with a 1 year warranty .
How long do your products take to ship?
Our products ship usually within 24-28 hours
How much does shipping cost?
TRO offers free shipping on orders over $ 50. Please check your shopping cart for other estimated shipping costs.
Do you provide a tracking number for shipments?
I never received my products, what do I do?
Track it using the tracking number provided in your order or call or email us and we will track it for you or send you a replacement.
Can I pick up my products from your warehouse myself?
Who should I contact for help with troubleshooting on a product?
If you need help with any of our products please visit our contact page or contact firstname.lastname@example.org for more details.